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Heritage Home Insurance Review: From an Industry Expert on Home Insurance

Heritage Property & Casualty Insurance is a homegrown carrier based in Clearwater, Florida. In 2012 the insurer began with a focus on protecting its Florida neighbors along the coastline. The infamous Citizens policy takeout program (circa 2013) boosted many Florida property carrier rosters overnight, including Heritage. Today the insurance company sells home, condo, dwelling fire, and other miscellaneous products throughout Florida, Alabama, Georgia, North Carolina, and South Carolina

The Protection

Heritage Insurance sells their property products through an extensive network of independent insurance agents. Heritage is 100% focused on insuring coastal properties. Below is an overview of the insurance coverage they can provide.

Homeowners Insurance (HO3)
You can buy standard HO3 home insurance policies meant to safeguard both attached and detached single-family properties. Benefits for replacing the home, personal property, and personal liability are automatically included in this type of plan. 

Heritage offers add-on benefits like: 

  • Dog liability unless the dog breed is ineligible
  • High-value personal items such as art, jewelry, collectibles, etc
  • Identity theft 
  • Replacement cost for personal property
  • Personal injury 

Condominium Insurance (HO6)
Heritage’s condo coverage is the basic coverage you need when you own such a unique home. These policies have benefits for: 

  • Personal property and replacement cost coverage is available
  • Permanently attached parts of the structure from the walls inward
  • Loss assessment 
  • Add-on coverage for dog liability and identity theft can be added for more premium 

Dwelling Fire (DP3)
The Heritage DP3 coverage protects homes that aren’t owner-occupied like rental or seasonal properties. DP3 policies cover the structure and liability, as well as benefits for landlords that include loss of rent. Personal property protection is limited since the DP3 is meant for non-owner occupied homes. 

Commercial Residential
You can get property insurance, including structure coverage and liability, for different types of multiple-dwelling residences like: 

The Carrier

Chairman and CEO, Bruce Lucas, currently manages Heritage Insurance (NYSE: HRTG). Heritage’s website boasts 500 years of combined Florida homeowners insurance experience. 

Demotech affirmed Heritage’s A (Exceptional) Financial Stability Rating. Since 2013 Heritage has donated over $7.2 million to a variety of charities, including Breast Cancer Research Foundation, Special Operations Warrior Foundation, St. Petersburg Free Clinic, The Salvation Army (Clearwater & Upper Pinellas County), and Habitat for Humanity. 

The Claims 

Heritage’s website assures customers there are claims professionals available 24/7 to provide fair and speedy service by phone:

  • Claims Hotline: (855) 415-7120

Heritage offers a “Platinum Preferred Savings Program” to customers as a complimentary membership. Platinum members receive the following benefits: 

  • Personalized 24/7 claims customer service which consists of a dedicated claims representative assigned to your case until your loss is restored
  • Unlimited access to Contractors Alliance Network 
  • No upfront deductible required before the property is repaired or replaced
  • Platinum members get a 10% discount on their deductible which can mean as much as a $500 savings
  • Three-year, no fee warranty on materials and labor performed by all Heritage contractors

In reports published by NAIC, Heritage has a complaint index is around double the national average for an insurance carrier of its size. Part of this elevated ratio may be caused by the high number of policies the carrier writes in the state of Florida. Last year 55% of Heritage complaints were customers unhappy with their final claims settlement. 

It’s worth noting a high number of complaints could be triggered by a higher number of claims than usual. In the last few years, Florida homeowners were overwhelmed by two historical storms, Hurricane Irma (Category 4) and Hurricane Michael (Category 5). 
Where is Heritage Property & Casualty Insurance Available?
Heritage Insurance state coverage map

The Conclusion

Heritage Property & Casualty Insurance is native to Florida and isn’t afraid of insuring coastal homes despite the ongoing threats of tropical storms, hurricanes, and flooding. The property insurer took on an overflow of Citizens policyholders nearly a decade ago and created a solid book of business. Today the local carrier continues to grow policyholder premiums and expand their writing states while keeping an eye towards the future. If you’re looking for a carrier that understands your risks and approaches clients with more of a personal approach, then Heritage could be the property insurer for you. 

Check Heritage Home Insurance Quotes

At your service,
Young Alfred

Disclosure: Heritage is one of the many options Young Alfred offers for home insurance. Young Alfred did not receive any compensation or direction from Heritage in writing this review.